Returns are accepted on products that are verified as Dead on Arrival (DOA) only. That means the products received were not functioning brand new out of the box.
For any DOA claims, you must contact us at immediately at firstname.lastname@example.org and no later than 48 hours after receiving your item. Defective hardware must be shipped back to us at your expense. We will test the defective part and if confirmed defective, we will ship the replacement part with your next order and refund the shipping cost (an amount equal to our standard shipping cost to your location).
We highly advise you to check and verify the contents and condition of the items ordered once they arrive at your location.
Due to our supplier agreement, we cannot accept returns on the following products simply due to the sensitive and volatile nature of their performance: tanks, clearomizers, coils, atomizers, juices or any products not performing due to leaking, taste or incompatibility issues. Please conduct due diligence research regarding compatibility before placing an order. The majority of problems are usually the result of user error. Please read the manuals that come with your products. The are no refunds, exchanges, or warranties on any of our juices or hardware “dead on arrival”.